Privacy Policy

We may use information collected through our Website to:

• Respond to questions and inquiries
• Provide requested information or resources
• Schedule consultations or meetings
• Communicate with prospective and current clients
• Provide information about Eletero products, services, programs, and educational resources
• Personalize and improve the Website and user experience
• Understand how visitors use our Website
• Improve our products, services, marketing, and business operations
• Maintain the security and integrity of our Website and systems
• Detect or prevent fraudulent, unauthorized, or unlawful activity
• Comply with legal and regulatory requirements
• Enforce our agreements and policies

If you provide your email address, we may use it to send information you requested as well as educational content, company updates, product or service information, and marketing communications where permitted by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

Even if you unsubscribe from marketing communications, we may continue to send transactional, administrative, or service-related communications when appropriate.

If you voluntarily provide your mobile telephone number and provide the required consent, Eletero may send you text messages related to your inquiries, appointments, services, or other communications you have requested.

If you separately consent to receive marketing text messages, we may also send occasional promotional messages or company updates.

Message frequency may vary. Message and data rates may apply.

You may reply STOP to opt out of text messages or HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with third parties for their marketing purposes.

Our Website may use cookies, pixels, analytics tools, and similar technologies to operate the Website, remember preferences, understand Website usage, improve performance, and measure the effectiveness of our communications and marketing.

These technologies may collect information such as your device type, browser, IP address, pages viewed, and interactions with the Website.

Depending on your browser and the technologies used on our Website, you may be able to limit or disable certain cookies through your browser settings or available cookie controls.

Disabling cookies may affect the functionality of certain portions of the Website.

We may use third-party service providers to help us understand Website traffic, improve Website performance, manage communications, host content, process forms, schedule meetings, or provide other technology services.

These providers may process information on our behalf in accordance with their applicable agreements and privacy practices.

We may also use artificial intelligence (AI) powered tools to help respond to inquiries, generate or personalize content and communications, and support other Website or business features. We do not use identifiable protected health information to train general-purpose AI models. Any use of de-identified or aggregated information to improve our services or AI-powered features is done consistent with applicable law and our agreements with healthcare organizations.

Because Eletero serves healthcare organizations, we take additional care when evaluating technologies that could receive sensitive or health-related information. We do not intend for Website analytics or advertising technologies to receive protected health information unless appropriate safeguards, agreements, and legal permissions are in place.

Eletero provides technology, implementation, consulting, educational, and practice-support solutions for healthcare providers. Eletero is not a healthcare provider and does not provide medical advice, diagnosis, or treatment through this public Website.

Unless you are specifically using a secure Eletero system designed and authorized for that purpose, please do not submit patient information, medical records, protected health information (“PHI”), or other sensitive medical information through general Website contact forms, email addresses, or other public-facing Website features.

Certain Eletero products and services provided to healthcare organizations may involve the processing of PHI on behalf of healthcare providers. When applicable, those activities are governed by separate agreements, including Business Associate Agreements (“BAAs”), and applicable privacy and security requirements.

This Website Privacy Policy is not intended to replace or modify any BAA or other agreement between Eletero and a healthcare organization.

We do not sell your personal information.

We may disclose information when reasonably necessary to operate our business, including to:

Service Providers

We may use vendors and service providers that assist with services such as:

• Website hosting
• Cloud storage
• Customer relationship management
• Email delivery
• Text messaging
• Scheduling
• Payment processing
• Website analytics
• Security
• Technical support
• Business operations

These providers may access information only as reasonably necessary to perform services for us and subject to applicable contractual and legal requirements.

Legal and Compliance Purposes

We may disclose information when we believe disclosure is reasonably necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Protect the rights, property, security, or safety of Eletero, our clients, Website users, or others
• Investigate suspected fraud, security incidents, or violations of our agreements or policies
• Establish, exercise, or defend legal claims

Business Transactions

If Eletero is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

Eletero uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, alteration, disclosure, or destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should use care when transmitting information electronically and should not send sensitive health or patient information through public Website forms or unsecured communications.

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Portal account access may continue independent of an active subscription, consistent with our service terms.

Our Website may contain links to websites, services, or resources operated by third parties.

Eletero does not control the privacy or security practices of third-party websites. If you leave our Website, we encourage you to review the privacy policies of the websites or services you visit.

The Website and Eletero’s services are intended for businesses and healthcare professionals and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through this Website.

If we learn that we have collected personal information from a child under 13 in a manner inconsistent with applicable law, we will take reasonable steps to delete the information.

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

You may contact us to request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Delete certain information
• Update your communication preferences

Some information may need to be retained when required for legal, security, contractual, or legitimate business purposes.

To exercise any of these choices, contact us at info@eleterosolutions.com. We may need to verify your identity before responding to your request.

You may also manage certain browser-based cookies and tracking technologies through your browser or device settings.

Some browsers and devices provide privacy preference signals or “Do Not Track” settings.

Because standards regarding these signals continue to develop, our Website may not respond uniformly to all such signals. Where required by applicable law, we will honor recognized privacy preference mechanisms.

Eletero is based in the United States, and information collected through our Website may be processed and stored in the United States.

If you access the Website from outside the United States, you understand that your information may be transferred to and processed in the United States, subject to applicable law.

We may update this Privacy Policy periodically to reflect changes in our Website, technology, business practices, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

If you have questions about this Privacy Policy or Eletero’s privacy practices, please contact us at info@eleterosolutions.com.